Securus Technologies has grown into a correctional firm in the past decade that offers not only innovative technologies but also high-end investigative services and solutions. It has a wide range of products and services on offer to the correctional industry at affordable prices, which is one of the primary reasons why the company has been able to dominate the industry. Securus Technologies has received the top ratings from the Better Business Bureau for maintaining high standards in its product development process and customer service, which signifies the dedication of the company towards its customers and investors. Securus Technologies has its headquarters in Dallas, Texas, and also has satellite offices in Carrollton, Allen, and Atlanta.
Securus Technologies currently provides services to more than 3,450 correctional facilities, and this figure is expected to grow in the next few years as the top management of the company eyes massive expansion in other parts of the country other than North America where it leads the correctional industry. Securus Technologies has understood that to stay in the business of correctional services, it has to continually develop its products and services and upgrade the products it offers. It is for this reason; the company’s CEO Rick Smith has announced that Securus Technologies has invested close to $600 million in the past few years in research and development as well as patent acquisition.
Recently, Securus Technologies also acquired Jpay Inc, which is a firm offering a wide range of core correctional services like money transfer services, educational services, job opportunities, music download, and more, to the inmates. Such inmate services help the end users to improve their lifestyle when incarcerated. It has helped Securus Technologies to broaden its hold on the correctional industries and provide them the access to a broader market in the correctional industry. The company has received a massive amount of positive reviews of its services online, which has helped the company build a solid reputation in the market.
Securus Technologies is the leading provider of criminal justice and civil technology solutions for corrections, public safety, investigations, and monitoring in the United States. The company recently published several client reviews regarding the impact of their services on the prevention and solving of crimes within correctional facilities. The crimes include staff misconduct and inmate-on-inmate crimes.
As indicated by the company chairmen and CEO, Richard A. Smith, the company develops a new product or service each week. It has received thousands of letters and emails outlining how its services and products have helped keep the society safe including the parolees, inmates, and their families. The names of the respondents and their specific facilities of deployment have been hidden to protect the innocent.
One of the reviews indicates that the company services have enabled parole officers to use phone call information to acquire a search warrant for a corrupt prison officer. Consequently, the officer was arrested for introduction of contraband within the confines of the facility. Call monitoring also facilitated the access to information pertaining drug selling and usage as well as the presence of alcohol in prison.
Another officer indicated that their facility relied on the company’s technology solutions for over a decade. He added that their facility is impressed with the company vision and its current assessment and establishment of emerging capabilities to improve their jail security posture further. This dynamic nature of the company’s investigative tools intertwines with the facility’s aggressive investigative mindset.
The incarceration agencies’ proactive measures in deterring and monitoring the incidence of contraband within the facilities have been supported by the reporting data provided by Securus Technologies. Additionally, the investigative tools enable staff to carry out investigations whenever complaints of harassment or potential security threats arise.
Securus Technologies is headquartered in Dallas, Texas. Currently, the company serves over 1,200,000 inmates in the U.S. and is committed to serve and connect through their emergency response, public information, biometric analysis, incident management, and monitoring products. Securus Technologies’ objective is connecting what matters.