Securus Technologies Reviews

Securus Technologies is the leading provider of criminal justice and civil technology solutions for corrections, public safety, investigations, and monitoring in the United States. The company recently published several client reviews regarding the impact of their services on the prevention and solving of crimes within correctional facilities. The crimes include staff misconduct and inmate-on-inmate crimes.


As indicated by the company chairmen and CEO, Richard A. Smith, the company develops a new product or service each week. It has received thousands of letters and emails outlining how its services and products have helped keep the society safe including the parolees, inmates, and their families. The names of the respondents and their specific facilities of deployment have been hidden to protect the innocent.


One of the reviews indicates that the company services have enabled parole officers to use phone call information to acquire a search warrant for a corrupt prison officer. Consequently, the officer was arrested for introduction of contraband within the confines of the facility. Call monitoring also facilitated the access to information pertaining drug selling and usage as well as the presence of alcohol in prison.


Another officer indicated that their facility relied on the company’s technology solutions for over a decade. He added that their facility is impressed with the company vision and its current assessment and establishment of emerging capabilities to improve their jail security posture further. This dynamic nature of the company’s investigative tools intertwines with the facility’s aggressive investigative mindset.


The incarceration agencies’ proactive measures in deterring and monitoring the incidence of contraband within the facilities have been supported by the reporting data provided by Securus Technologies. Additionally, the investigative tools enable staff to carry out investigations whenever complaints of harassment or potential security threats arise.


Securus Technologies is headquartered in Dallas, Texas. Currently, the company serves over 1,200,000 inmates in the U.S. and is committed to serve and connect through their emergency response, public information, biometric analysis, incident management, and monitoring products. Securus Technologies’ objective is connecting what matters.